Return & Refund Policy

We want you to be satisfied with your purchase from Turcy. If you are not happy with your order, our Return & Refund Policy explains the conditions under which products can be returned or exchanged, and how refunds are processed.

Refunds

Once we receive and inspect the returned item, we will notify you by email to confirm whether your refund is approved.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days. The time it takes for the refund to appear in your account may vary by bank.

Please note that shipping charges, both original and return shipping, are non-refundable, except in cases where the return is due to our error.

Exchanges and Damaged Items

If you received a defective, damaged, or incorrect item, please contact us immediately at support@turcy.in. We will arrange for a replacement or refund, depending on availability.

We only replace items if they are defective or damaged. If the item is out of stock, we will issue a refund instead.

Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons if opened, such as personal care items. Please make sure you are eligible to return an item before purchasing.

Late or Missing Refunds

If you have not received your refund within 10 business days of our approval, please first check your bank account again and then contact us at support@turcy.in.